Return Policy
At Vanessa Oforiwaa, we are committed to ensuring you’re completely satisfied with your purchase. If, for any reason, you are not happy with your order, please review our return policy below:
Eligibility for Returns:
- Items must be returned within 7 days of the delivery date.
- Products must be unused, unworn, unwashed, and in their original packaging with all tags attached.
- For hygiene reasons, wigs, hair extensions, closures, frontals, and cosmetics (e.g., lip gloss) are non-returnable, unless the item is faulty or damaged upon arrival.
Non-Returnable Items
The following items cannot be returned:
Used or altered hair products
Opened cosmetics
Personalized or custom-made items
Sale or clearance items
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
Contact us within 48 hours of receiving your order.
Provide clear photos of the product and packaging.
Once reviewed, we’ll offer an exchange or store credit if your claim is approved.
Damaged or Incorrect Items
To request a return:
Email us at support@vanessaoforiwaa.com with your order number and reason for return.
If your return is approved, we’ll send you further instructions.
Please note: Customers are responsible for return shipping costs, unless the item received was damaged or incorrect.
Refunds
- Refunds are issued as store credit to be used on your next purchase.
- No cash refunds will be processed.
- Store credit will be issued once the returned item is received and inspected.
